FREQUENTLY ASKED QUESTIONS

What if I am running late?

Hurry. Just kidding...kind of. All appointments start and end on time. Unfortunately, I can't push your appointment because it has a domino effect on the rest of the day. So, please give your self ample driving and parking time.



What if I have to cancel or reschedule?

BECAUSE OF COVID-19, I am allowing cancellations and rescheduling at no cost. When things get back to normal (whatever and whenever that is), I will return back to the policy below. Total Bummer! I get it - things come up and life gets in the way! Unfortunately, I can't offer refunds for scheduled appointments if it's less than 24 hours notice. If it's more than 24 hours before the appointment, you must reschedule or cancel using the link on the confirmation email you received when booking. And I'm not saying you would do this, but if you habitually cancel/reschedule appointments, I reserve the right to refuse your appointment. I mean you would never do that though. :)



Do you have a sample of the video quality for taping?

Yup! Take a look below. Just imagine your beautiful face in there instead of mine.



What color backdrop do you use?

Gray. Good ole gray. Or grey, if you're a Brit. After talking with a ton of casting directors, gray seems to be the industry standard. For a bit there, blue was in the mix. And while a beautiful color/colour, it tends to be a bit overpowering. It's not preferred, but you can still wear shades of gray (yes I know I typed that) and not blend into the backdrop because you are in focus and it's not. :)



I don't see any appointment slots online - what gives?

I have a life. Who am I kidding? I don't have a life, but I do on occasion have whole days that are booked up. If you don't see an appointment slot online feel free to email me and see if I have any cancellations. However, if I don't get back to you, it's me - not you. I simply don't have any cancellations and can't accommodate. Hopefully, we can work together on the next one!



What if I need more time for my appointment?

Sometimes you have that scene down cold the night before and the next day it's like a distant memory. IF I don't have another appointment right after you, I will let you extend, but I highly recommend that you give yourself enough time from the start. Trust me I hate it when I have to cut a session short before we get the take you need, but if there's someone waiting it's just not fair to them.



I have a suggestion. Who do I tell?

ME! I want your suggestions. Send them my way at mark@otmact.com.



Can I bring my own reader for taping?

DUE TO COVID-19, we are not allowing outside readers. When things get back to normalish... You bet your butt you can!



Do you work with kids?

I sure do!



What's the turnaround time for tapes?

Sometimes in 20 minutes. Normally within a couple hours. Guaranteed by the end of day. If you need a tape expedited, please choose the rush fee on the booking bar and mention it during your appointment.



Is your office air-conditioned?

Yes. There is central air for the building. Be advised that after 5pm the a/c is set to a higher temp. So come early and be cool!